At Rongin, we strive to provide our customers with high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a full refund within 7 days of the original purchase date.
To be eligible for a refund, all items must be in their original condition, including all tags and packaging. Any items that have been altered, resized, or customized in any way are not eligible for a refund.
To request a refund, please follow the steps below:
- Contact our customer service team at info.rongin@gmail.com
or call 01400006885 to request a refund. - Provide your order number and a brief explanation of the reason for the refund request.
- If your refund request is approved, we will process the refund within 5-7 business days.
Please note that original shipping charges are non-refundable, and you are responsible for the cost of returning the item to us if necessary. We recommend using a trackable shipping method for your return.
If you have any questions about our refund policy, please don’t hesitate to contact us.
